terms and conditions

terms and conditions for customer ORDERS



Please read all these terms and conditions and be aware of our Delivery Charges shown in Appendix 1.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01749 599781.

  1. Definitions 

Seller                          HYSOLV LTD whose trading name is HYSOLV LIMITED a company registered in England and Wales under number 05283619 whose registered office is at 9 Donnington Park, 85 Birdham Road, Chichester, West Sussex, United Kingdom, PO20 7AJ with email address info@hysolv.com; telephone number 01749 599781; (the Supplier or us or we). 

Buyer                      the person who buys or agrees to buy the goods from the Seller.

Conditions                the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods                         the items which the Buyer agrees to buy from the Seller as set out in the Schedule.

Price                            the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

Privacy Policy         means  the  terms  which  set  out  how  we  will  deal  with  confidential  and  personal information received from you as set out in our: Privacy Notice.

Force Majeure        has the meaning set out in clause 11.


  1. Conditions 

2.1       These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2       All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.   

2.3       Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4       These Conditions may not be varied except by the written agreement of a director of the Seller.

2.5       These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued. 

  1. Price 

The price of the Goods and any additional delivery or other charges will have been agreed with you and will be set out in your Purchase Order.

  1. Payment and Interest

4.1       Payment of the Price and VAT shall be due within 30 days of the date of the Seller’s invoice.   

4.2       Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force.  Such interest shall accrue after as well as before any judgment. 

4.3       The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller. 

  1. Goods 

5.1       The Goods are described in the Purchase Order.

5.2       The Seller reserves the right to amend or change the specification of the Goods if required by any applicable statutory or regulatory requirements.

  1. Warranties 

6.1       The Seller warrants that for a period of 1 month commencing on the date of delivery of the Goods (Warranty Period), the Goods shall:

6.1.1     conform with their description;

6.1.2     be of satisfactory quality with the meaning of the Sale of Goods Act 1979; and

6.1.3     be fit for any purpose held out by the Seller. 

  1. Delivery of the Goods 

7.1       We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the required delivery date. (Normal delivery from our warehouse is 5-7 working days from receipt of the order).

7.2       The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer may not reject the Goods but shall accept the Goods delivered as part performance of the contract, and a pro-rata adjustment to the Price shall be made.

7.3       If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

7.4       Normal delivery charges are included in Appendix 1. 

  1. Acceptance of the Goods 

8.1       The Buyer shall be deemed to have accepted the Goods on the day of delivery to the Buyer. 

8.2       The Buyer shall carry out a thorough inspection of the Goods on delivery and give notice in writing to the seller after discovering that some or all of the goods do not comply with the Warranty above, the Buyer will organise the return of the goods to the Seller’s premises at the Seller’s cost and the Seller shall, at its option, repair or replace any Goods that are defective, or refund the price of such defective Goods.

8.3       Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.  

  1. Title and risk 

9.1       Risk shall pass on delivery of the Goods to the Buyer’s address.

9.2       Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.

9.3       Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.

9.4       The Seller may at any time before title passes and without any liability to the Buyer:

9.4.1     repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and

9.4.2     for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.

9.5       The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer. 

  1. Carriage of Goods 

Carriage will be chargeable on all sales in accordance with Appendix 1.

  1. Force Majeure 

11.1      For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of the Seller including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Seller or any other party), failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, earthquake, epidemic or similar events, or default of suppliers or subcontractors.

11.2      The Seller shall not be liable to the Buyer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.

11.3      If the Force Majeure Event prevents the Seller from providing any of the Goods for more than 30 days, the Seller shall, without limiting its other rights or remedies, have the right  to terminate this Contract immediately by giving written notice to the Buyer.

  • Nothing in these Conditions shall limit or exclude the Seller's liability for:
  • death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • defective products under the Consumer Protection Act 1987.
  • Subject to clause 12.1:
  • the Seller shall under no circumstances whatever be liable to the Buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
  • the Seller's total liability to the Buyer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be outlined as part of our business insurance.

12.3      After the Warranty Period, the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

12.4      This clause 12 shall survive termination of the Contract.

  1. General
  • Any notice or other communication given to a party under or in connection with this Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally or sent by prepaid first-class post or other next working day delivery service, or by commercial courier or e-mail to info@hysolv.com .
  • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action

13.2      Waiver.  A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

13.3      No partnership or agency.  Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, nor constitute either party the agent of another party for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.

13.4      Third parties.  A person who is not a party to the Contract shall not have any rights to enforce its terms.

13.5      This Contract contains the entire agreement and understanding of the parties relating to the subject matter of this Contract and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between the parties, whether written or oral.

13.6      Variation.  Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by the Seller.

13.7      Governing law.  This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.8      Jurisdiction.  Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

  1. Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

  1. Trademarks

You are not permitted to use our trademark’s or the trademarks of any third party without our prior written consent or of such third parties that may own the trademarks.

  1. Copyright

All elements of the website contents and all logos, photography, graphics, software and video clips are protected by copyright laws. You are entitled to view the website and to print pages off the website for the sole purpose of placing an order with us. However, any copying or downloading from the website without written permission from us is strictly prohibited and will be deemed an infringement of copyright.

  1. Attribution

These terms and conditions were created by Hysolv Limited




Appendix 1 

Delivery Charges 

United Kingdom – Standard Service (5-7 Working Days)

Orders of Biocides which are stored in our warehouse in St. Helen’s for customers in Great Britain or Belfast for customers in Northern Ireland - Hysolv will provide free of charge delivery of goods for each order in excess of £5,000. (Normally max of £100 per pallet or part-pallet)

Alternatively, customers wishing to purchase less than £5,000 can avoid delivery costs by collecting the goods directly from our warehouse. 

All orders of our cleaner Alkaliene, will attract delivery charges unless the goods are collected from the Coventry warehouse.